Our office hours are 9am – 5:00 Mon – Fri EST (excluding holidays). Please keep this in mind when you are expecting a response.
Once retail orders are placed, the items will be shipped in 1-4 working business working days. unless otherwise notified.
If an order is shipped from Idaho Thunderbird to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. IDAHO THUNDERBIRD WILL NOT assume responsibility for invalid information given by the customer. IDAHO THUNDERBIRD LLC WILL NOT assume responsibility for lost or stolen packages.
- Once a package is shipped from our warehouse, it is out of our hands if a package is lost. Idaho Thunderbird will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS.
All packages sent out have GPS tracking information embedded in the barcode.
- If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email firstname.lastname@example.org for further steps.
If your tracking shows "delivered" and you have not received your package, IDAHO THUNDERBIRD LLC IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
- If item arrives damaged, please send an email containing a photo of the damaged item to orders: email@example.com
- A customer service representative will assist further. A photo must be sent prior to returning to ensure a replacement item be sent out, otherwise store credit will be issued.
You will be notified immediately if an item is on backorder or any other means of being delayed and given an ETA on when you will receive it.
If an item becomes discontinued while on backorder, you will receive an immediate refund. Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock with a given availability date.
These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers.
If you are ordering a PREORDER item, it will state the estimated time of arrival on our website. Sometimes our vendors give us an estimated date & the items get delayed. If this happens we will reach out to you immediately to give you an updated ETA on the items arrival.